MKMC Consulting LLC
Communication, Technology, and Customer FocusMKMC uses an integrated approach to help our clients achieve remarkable results - from 4x lead generation to 93% customer satisfaction rates - all while building lasting relationships that drive sustainable growth.
Success begins with Seamless Connections – bringing together customers, teams, and technology in ways that feel effortless and natural.
Through Smart Solutions, we transform these connections into actionable strategies that drive measurable results, whether through strategic marketing, customer experience optimization, or custom AI development.
We're Powering Tomorrow by staying ahead of industry trends and emerging technologies, ensuring our clients don't just keep pace with change – they lead it.
About
With over 25 years in leadership roles, Mike brings a human approach to business consulting. As the founder of MKMC Consulting LLC, he combines deep expertise in marketing strategy, customer experience, and technology innovations with a genuine passion for helping businesses thrive.Before launching MKMC, Mike spent nearly two decades as a senior executive leading marketing strategy for international trade associations, where he mastered the art of digital transformation and building marketing programs that actually work. His superpower? Taking complex business challenges and turning them into straightforward, effective solutions that don't feel like they came from a corporate playbook.What Makes Us Different
At MKMC, we believe business doesn't have to be stuffy to be successful. We're the anti-corporate consulting firm, bringing personality and fun to serious business solutions. Whether we're developing AI applications, crafting marketing strategies, or optimizing customer experience, we focus on building genuine relationships and creating solutions that feel natural, not forced.Beyond the Business Card
When he's not helping clients revolutionize their marketing approach or developing the next cool AI agent, Mike's life revolves around family and fun. Married for 30 years to his wife Lori, he's a proud dad to three accomplished sons: Mason, an electrical engineer making waves in California; Evan, a supply chain specialist and buyer keeping things moving in Pittsburgh; and Isaiah, an Aerospace Engineering student in Florida.The Kline household wouldn't be complete without their four-legged family members: Peanut, a wise 10-year-old Goldendoodle who's seen it all, and Tucker, an energetic 3-year-old Labradoodle who keeps everyone on their toes.Let's Work Together
Whether you need a fractional CMO, marketing strategy support, or custom AI solutions, we're here to help your business grow - and have some fun along the way.Interested in learning more? Use the buttons above or get in touch!
What We Do
We help businesses grow by focusing on foundational technology and communication tools and plans.We love simplicity and we love tech. (One enhances the other.)We don't do buzzwords, pointless meetings, or soul-crushing PowerPoint decks that make you question your life choices.If a meeting should be an email, we send an email. We're avid users of Loom, so if an issue takes more than a short paragraph to describe, we record a brief video to explain it.Whether you need a fractional CMO to guide your strategy, want to level up your customer experience, or are ready to embrace AI without the techno-jargon, we're your people.Think of us as rebellious souls who actually get results. No corporate BS, just straightforward action with a promise to never, ever use the phrase 'synergistic paradigm shifts' in your presence.
Marketing Strategy
We craft marketing strategies that resonate with your audience and drive measurable results. (Translation: We do sh*t that works.) Our approach is rooted in understanding your business objectives and aligning them with market opportunities (i.e. let's go to where the customers are). We develop comprehensive marketing plans that encompass brand positioning, content creation, and channel optimization. By leveraging data-driven insights and innovative tactics, we ensure your message reaches the right audience at the right time. Partner with us to elevate your brand and achieve your business goals with precision and creativity.
Customer Experience (CX)
Transform your customer interactions into memorable experiences. Optimize every touchpoint of the customer journey to enhance satisfaction and loyalty. We employ journey mapping, service blueprint development, and digital touchpoint optimization to identify and address pain points. By implementing Voice of Customer (VoC) programs and employee training, we ensure your team is equipped to deliver exceptional service. With our expertise, you'll see measurable improvements in customer satisfaction, retention, and lifetime value. Elevate your customer experience and watch your business thrive.
Big Nerd Energy in Words You Can Understand
By translating tech-speak into everyday language, we take the mystery and fear out of technology adoption. We love tech solutions. They improve efficiency and increase effectiveness in every aspect of business. Think of it as a superpower. CRM systems, AMS platforms, ERP, marketing automation, AI agents, digital marketing, and social media. These aren't just buzzwords (you know we hate buzzwords), they're the keys to revolutionizing your business. If you're considering a tech project but you're worried about looking dumb in front of vendors or tech staff, let us give you a hand.Also check out our AI App Development services! We can demystify artificial intelligence and build custom AI assistants and agents tailored to your specific needs and integrating with your systems. We specialize in creating agents for associations, businesses, nonprofits, and solopreneurs looking to gain an advantage. Whether you're looking to enhance efficiency, automate processes, or create innovative customer interactions, our AI solutions are designed to simplify and elevate your capabilities.
MarCom
At MKMC Consulting, we believe in simplicity and the power of compelling communication to connect and engage. Our Marketing Communication services are designed to craft messages that resonate with your audience and amplify your brand's voice. From strategic content development to multi-channel delivery, we ensure your message is clear, consistent, and impactful. Whether through digital, social, print, or events, we tailor our approach to meet your unique needs and objectives. Let us help you tell your story and build meaningful relationships with your customers.
AI Apps by MKMC
Artificial Intelligence has revolutionized the way we work bringing incredible efficiency to everyday processes.We specialize in practical solutions that you can deploy quickly to benefit your company and your customers.Typical use cases include:
- Customer service AI agents for your website
- Writing assistants
- Document analysis
- Product experts
- Learning assistants
- Teaching assistants
- Social media content
- Intelligent technical assistance
- Document production
- Website designWe take the mystery out of AI and show you how to make it work for you.Contact us to learn about our AI agents and personal assistants to simplify your business and your life!Click one of the agents below to see how they work! (We humbly suggest YinzGPT or 412Music.)
AI Agents
Speak Pittsburghese
Find Local Music
Contractor Trade Association Agent
Procurement Agent
Personal Assistants
ELL Teacher Assistant
ESL Spanish Student Assistant
Sasquatch Finder
Thermodynamics Assistant
SkibidiGPT - Gen A Translator
I Want A F*cking Job Podcast
Hosted by Mike Kline, founder of MKMC and a proud, defiant Gen Xer, "I Want A F*cking Job" podcast is a raw and honest look at the modern job market in all it's glory and stupidity.Focusing on the challenges faced by Gen X job hunters, Mike and his guests share failures and successess in the search for meaningful employment, war stories about absurd interviews, and how they plan to work forever once they find something they love.If want to support our community and be a guest on IWAFJ, use THIS FORM to tell us your story!Listen today on Spotify, YouTube, iHeart and Apple Podcasts.
Learn more about the podcast using the chat on the left below!
(Or search for Bigfoot using the chat on the right.)
Contact
Get more info about any of our services by submitting this form.